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E – Jagriti

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August 20, 2025

Prelims – Current events of national and international importance| Economic and Social sector initiatives.

Why in News?

Recently, NCDRC along with states recorded disposal rate of over 100 % of consumer cases with support of e-Jagriti.

  • E-Jagriti - Electronic Justice and Grievance Redressal Information Technology and Innovations.
  • It is a unified digital platform to transform consumer grievance redressal across the country.
  • Launched in – 1st January, 2025.
  • Nodal Ministry – Ministry of Consumer Affairs, Food and Public Distribution.
  • Objectives – To enhance accessibility, transparency, and efficiency for consumers and all stakeholder.
  • To provides simple, fast and a more cost-effective consumer disputes redressal software solution at all levels.
  • To integrates legacy systems such as OCMS, e-Daakhil, NCDRC CMS, and the CONFONET portal into a single seamless interface, eliminating fragmentation for users.
  • Coverage – Across all 36 States and Union Territories along with the National Consumer Disputes Redressal Commission (NCDRC).
  • It enables consumers and advocates to register via OTP-based authentication, file complaints from anywhere in India or abroad, pay fees online or offline, and track case progress.
  • Role – It is a citizen-centric design, offering digital case filing, document exchange, virtual hearings, real-time SMS, and email updates.
  • It enhances multilingual support, chatbot assistance, and voice-to-text features to aid visually challenged and elderly users.
  • Services offered – It provides dedicated modules for advocates to track cases, receive hearing alerts, upload documents, and verify credentials through Bar Council integration.
  • Judges secure access to complete digital case files, smart court calendars, analytics dashboards, and virtual courtrooms for faster, remote hearings.
  • It integrates Bharat Kosh and PayGov payment gateways for seamless fee transactions, ensures secure access through role-based permissions and end-to-end encryption.
  • It reduces reliance on paper and travel by fully digitizing workflows.
  • Significance – Over two lakh users, including NRIs, have registered on the e-Jagriti platform.
  • It boosts the efficiency of consumer commission and supports environmental sustainability.
  • It recorded a case disposal rate over 100 % in multiple states.

Achievements of Grievances redressal in India
  • Consumer grievance redressal along with NCDRC, recorded a disposal rate of over 100 percent in the ten States.
  • As per data, NCDRC achieved a disposal rate of 122 %. While Tamil Nadu has highest disposal rate 277 % followed by Rajasthan, Telangana, etc.
  •  Overall disposal of consumer cases across the country was substantially higher than the corresponding period in 2024.
  • More than 2 lakh users including NRIs, have registered on e - Jagriti platform since its launch and 85,531 cases were filed within a year.

Quick Facts

The National Consumer Disputes Redressal Commission (NCDRC)
  • It is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act of 1986.
  • The Commission is headed by a sitting or a retired Judge of the Supreme Court of India or a sitting or a retired Chief Justice of a High Court.
  • Any person aggrieved by an order of NCDRC may prefer an Appeal against such order to the Supreme Court of India within 30 days.

References

  1. PIB| E- Jagriti.
  2. Ministry of Consumer Affairs| NCDRC.

Related News – E- Dakhil Portal.
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